Returns & Refunds
Last updated: 4 October 2026
We want you to be happy with your signage. Because much of our work is made to order, our returns policy differs for custom versus standard products.
Custom and made-to-order signage
Signage manufactured to your specifications (custom sizes, artwork, colours, finishes) cannot be returned for change of mind, as it cannot be resold. Please check proofs and artwork approvals carefully — production proceeds on your signed approval.
Standard products
For off-the-shelf standard products, you may return unused items in original condition and packaging within 14 days of delivery for a refund or exchange. Return shipping is at your cost unless the item is faulty.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or not as described, contact us within 7 days of delivery with photos and your order details. You are entitled to a repair, replacement or refund under the Australian Consumer Law, and these rights cannot be excluded.
How to request a return
Contact us via our Contact page or at info@zoomtec.com.au with your order number and reason. We will confirm return instructions before you send anything back. Refunds are issued to the original payment method once the returned goods are received and inspected.